Privacy Policy
Article 1 – Introduction
The privacy of visitors to our website https://hotel-stferreol.com/ is very important to us, and we are committed to protecting it.
In this Privacy Policy, we detail how we use your personal information.
By accepting our cookie policy on your first visit to https://hotel-stferreol.com/, you authorize us to use cookies each time you browse our site.
Article 2 – Collection of Your Personal Information
Technical information (automatically collected)
IP address of your device
Approximate geographical location
Browser type and version
Operating system
Browsing data (collected via cookies or analytics tools)
Referring source (how you arrived on the site)
Duration of your visit
Pages viewed
Navigation path between pages
Information you provide (during booking or registration)
Email address
First and last name
Phone number
Postal address (if required for invoicing)
If you publish a review or comment: username, photo (optional), and submitted content
Important: Before providing us with data concerning another person, please ensure you have obtained their consent.
Article 3 – Use of Collected Data
We use this personal data to:
Manage bookings, website administration, and hotel operations
Customize the offers we provide you
Issue and send invoices, process payments
Send service communications (confirmations, reminders, etc.)
Send newsletters or marketing offers (if you have consented)
Improve site security and detect possible fraud
Respond to your requests, complaints, and inquiries
We never share your data for direct marketing purposes with third parties without your explicit consent.
Article 4 – Disclosure to Third Parties
Your data may only be shared in the following cases:
With our internal staff (employees, management)
With service providers (booking, payment, etc.)
With competent authorities if legally or judicially required
In the event of a transfer or sale of all or part of the business
Outside of these cases, your data remains strictly confidential.
Article 5 – International Transfers
Some data may be hosted or processed outside the European Union (for example via a booking platform).
In all cases, we ensure compliance with GDPR standards for any international transfer of data.
Article 6 – Data Retention Periods
Booking and invoicing data: retained for 10 years (legal obligation)
Prospecting and loyalty data: retained for 3 years from last contact or purchase
Payment information: not stored by our site, processed directly by secure services
Opt-out lists from marketing communications: retained for 3 years
Article 7 – Security of Your Personal Data
We implement the following security measures:
Secure hosting (firewalls, strong passwords)
Encryption protocols (SSL/TLS) for sensitive or payment data
Limitation: The Internet is never 100% secure. You are responsible for keeping your password confidential.
Article 8 – Updates to the Policy
This policy may evolve. We invite you to consult it regularly.
In the event of major changes, we may inform you by email.
Article 9 – Your Rights (GDPR & Data Protection Act)
You have the following rights regarding your data:
Right of access
Right of rectification or erasure
Right to data portability
Right to object or restrict processing
To exercise your rights, contact our DPO:
Name: [To be completed]
Role: Data Protection Officer
Subject line: Request regarding my personal data
If you believe your rights are not being respected, you may file a complaint with the CNIL via their online form (www.cnil.fr).
Article 10 – Links to Third-Party Websites
Our website https://hotel-stferreol.com/ may contain links to other sites.
We are not responsible for their content or their privacy policies.
Article 11 – About Cookies
We use cookies (persistent and session) to:
Analyze browsing activity
Improve user experience
Remember your preferences
Facilitate future logins
You can manage or disable these cookies via your browser settings.